How can I contact AULA Support?
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You can reach us through the email address on our Contact Us page. Please provide your email address so we can get back to you.
How long does it take to receive a respo
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Response times may vary depending on weekends, public holidays, and other factors. We’ll do our best to respond to your inquiry as quickly as possible.
How can I follow up on an existing suppo
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You can add our after-sales support account, “AULAService,” on WeChat. Our support team will assist you directly and help resolve your issue.
Where can I find AULA product manuals?
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You can find the product manuals in the “Downloads” section of our website.
Which keyboard size should I choose?
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Choose the keyboard layout based on the keys you actually use:
60% Layout: The most compact option, saving the most desk space. It removes the function row and some dedicated keys.
75% Layout: Retains the function row and arrow keys in a more compact layout.
TKL (Tenkeyless): Keeps a more traditional keyboard shape while removing the numeric keypad.
Full-Size: Includes a dedicated numeric keypad, making it a practical choice if you frequently work with numbers.
What is the difference between 60%, 65%,
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The main difference is the number of keys and the amount of desk space each layout uses.
60% - A compact layout that keeps the main letter, number, and modifier keys while removing the function row, arrow keys, and dedicated navigation keys. Ideal for minimal desk setups and users who prefer a compact design.
65% - Similar to a 60% keyboard but adds dedicated arrow keys and a few navigation keys. It offers a good balance between compactness and everyday usability.
75% - Keeps the function row and arrow keys in a more compact arrangement. It provides more functionality than a 65% layout while taking up less space than a TKL keyboard.
TKL (Tenkeyless) - Removes the numeric keypad while keeping the function row, arrow keys, and navigation keys.
Full-size - Includes the full set of keys, including a dedicated numeric keypad.
Which AULA keyboard is best for gaming?
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For gaming, we recommend choosing a keyboard with a high polling rate and Hall Effect magnetic switches for a more responsive gaming experience. AULA’s magnetic switch series, including the AG Series and HERO Series, offers features designed to enhance control and responsiveness during gameplay.
Which AULA keyboard is best for work and
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For office and productivity needs, many users prefer 75%, TKL, 96%, or full-size layouts, depending on whether they need a dedicated numeric keypad.
If you’re looking for a premium typing experience with extensive customization options, the AULA F Series, NOVA Series, and S Series are great choices, offering a refined typing experience and features designed to support your everyday productivity.
What is the difference between standard
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The main difference is the overall height and key design.
Standard keyboards use taller keycaps and switches, providing a more traditional typing feel and generally offering more key travel. Low-profile keyboards use shorter keycaps and low-profile switches, resulting in a slimmer keyboard design and shorter key travel.
In simple terms, standard keyboards offer a traditional mechanical keyboard feel, while low-profile keyboards provide a slimmer design and shorter key travel.
What is the difference between aluminum
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The main differences are weight, rigidity, feel, and overall construction.
Aluminum cases are heavier and more rigid, providing a solid and stable feel during use. Plastic cases are lighter and easier to handle, making them practical for users who prioritize portability and a lightweight setup.
Both materials can provide a reliable keyboard build. The right choice depends on your preferences for weight, feel, portability, and design.
What is the difference between ANSI and
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ANSI and ISO are two common keyboard layout standards. The main differences are the Enter key, left Shift key, and overall key arrangement.
ANSI typically has a wide horizontal Enter key and a longer left Shift key. ISO typically has a taller Enter key and a shorter left Shift key, with an additional key near the left Shift area.
Make sure to check the keyboard layout before purchasing keycaps or replacement parts, as some keycaps may not be compatible with both ANSI and ISO keyboards.
Are AULA keyboards compatible with Windo
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All of our keyboards are compatible with both Windows and Mac systems. You can follow the instructions in the user manual to use the corresponding keyboard shortcuts to switch between Windows and Mac modes.
