Frequently Asked Questions

How can I contact AULA Support?

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You can reach us through the email address on our Contact Us page. Please provide your email address so we can get back to you.

How long does it take to receive a respo

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Response times may vary depending on weekends, public holidays, and other factors. We’ll do our best to respond to your inquiry as quickly as possible.

How can I follow up on an existing suppo

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You can add our after-sales support account, “AULAService,” on WeChat. Our support team will assist you directly and help resolve your issue.

Where can I find AULA product manuals?

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You can find the product manuals in the “Downloads” section of our website.

Contact Us

How can I contact for business development cooperation?
Please reach out to
E-mall:kalvin@aulastar.com.
What is the email for after-sales support?
For after-sales matters, please
E-mall:service@aulastar.com.
How to get technical support?
Please send your inquiry to
E-mall:service@aulastar.com.
Which email should I use for social media collaboration?
For social media cooperation,
please contact bill@aulastar.com​
Contact Us