If a switch arrives damaged or does not work properly, please:

Stop using the switch if you notice visible damage, bent pins, or other physical issues.
Check the installation to make sure the switch is fully seated and correctly installed.
Test the switch in another compatible socket, if available, to determine whether the issue is with the switch or the keyboard.
Take photos or a short video showing the damage or the issue.
Contact AULA Support and provide your order information along with the photos or video. Our support team can help you with the next steps.

Do not force or modify a damaged switch, as this may cause further damage to the switch, socket, or PCB.